Terms & Conditions Kan Universal Policies
1. Introduction and Scope
1.1 These Terms and Conditions (“Agreement”) govern the provision of LED screens, video walls, and related materials for indoor and outdoor spaces, as well as the use of the website located at www.kanuniversal.com (“Website”), by KAN Universal Private Limited (“Company,” “we,” “our,” or “us”) to its customers (“Customer”).
1.2 These Terms and Conditions shall form an integral part of each and every document, agreement, tender submission, contract, invoice, warranty, or other communication (“Document”) signed, executed, or provided by the Company.
1.3 These Terms and Conditions are hereby incorporated by reference into all such Documents and shall govern the relationship between the Company and the Customer unless expressly varied or excluded in writing by the Company.
1.4 By placing an Order with the Company or by using the Website, the Customer agrees to be bound by this Agreement. If you do not agree to these terms, please discontinue use of our services and Website immediately.
2. Definitions
2.1 “Product” means LED screens, video walls, and related equipment provided by the Company.
2.2 “Services” means supply, installation, maintenance, repair, and any other services provided by the Company in relation to the Products.
2.3 “Order” means the Customer’s request for Products and/or Services as accepted by the Company.
2.4 “Site” means the physical location where the Products are to be delivered and installed.
2.5 “Website” means the Company’s website at www.kanuniversal.com, including all pages, subdomains, and digital content thereon.
2.6 “Warranty Period” means the period during which the Company provides a warranty for the Products as specified in Clause 7.
2.7 “Customer” means any individual, company, corporation, partnership, joint venture, association, trust, government or agency thereof, or any other legal entity that places an Order with the Company or uses the Website, including their successors, assigns, and authorised representatives.
2.8 “ICT” means Installation Completion Test, confirming that the Product has been delivered and installed to the Customer’s satisfaction.
3. Website Usage
3.1 Access and Acceptable Use The Company grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for lawful purposes only. You agree to use the Website solely in a manner consistent with all applicable laws and regulations and these Terms.
3.2 Prohibited Conduct You agree not to:
- (a) Use the Website in any way that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
- (b) Attempt to gain unauthorised access to any part of the Website, its servers, or any related systems or networks;
- (c) Introduce viruses, trojans, worms, logic bombs, or other malicious code into the Website;
- (d) Scrape, crawl, or use automated tools to extract data from the Website without prior written consent from the Company;
- (e) Use the Website to transmit unsolicited commercial messages or spam;
- (f) Impersonate any person or entity or misrepresent your affiliation with any person or entity;
- (g) Use the Website in a manner that could damage, disable, overburden, or impair its functionality.
3.3 Intellectual Property in Website Content All content on the Website, including but not limited to text, graphics, logos, images, product descriptions, audio clips, and software, is the exclusive property of KAN Universal Private Limited or its licensors and is protected under applicable intellectual property laws, including the Copyright Act, 1957.
You may not reproduce, distribute, modify, transmit, republish, or commercially exploit any Website content without the Company’s prior written consent. You may print or download content for personal, non-commercial reference only.
3.4 User-Submitted Information When you submit information via contact forms, inquiry forms, or any other input mechanism on the Website, you:
- (a) Confirm that the information provided is accurate and not misleading;
- (b) Grant the Company the right to use such information for the purposes of responding to your query and for internal business purposes in accordance with our Privacy Policy mentioned at https://www.kanuniversal.com/privacy-policies
- (c) Agree not to submit any content that infringes a third party’s rights or that is unlawful.
3.5 Website Availability The Company does not guarantee that the Website will be available at all times, uninterrupted, or error-free. We reserve the right to suspend, withdraw, or restrict access to the Website at any time for operational, maintenance, or other reasons without notice.
3.6 Limitation of Liability for Website Use To the fullest extent permitted by applicable law, the Company shall not be liable for any loss or damage arising from:
- (a) Your inability to access or use the Website;
- (b) Any reliance placed on content displayed on the Website;
- (c) Unauthorised access to or alteration of your transmissions or data;
- (d) Errors, omissions, or inaccuracies in Website content.
The Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
3.7 WhatsApp Communications
By initiating contact with the Company via WhatsApp or submitting your phone number through the Website, you agree to receive communications from KAN Universal Private Limited via WhatsApp Business.
For full details on how we handle WhatsApp data, please refer to our Privacy Policy at
https://www.kanuniversal.com/privacy-policies
4. Orders and Acceptance
4.1 All Orders are subject to acceptance by the Company, which may be confirmed in writing or electronically.
4.2 The Company reserves the right to refuse any Order at its discretion without providing reasons.
4.3 Upon acceptance of an Order, this Agreement shall become binding on both parties.
4.4 Any changes to an Order must be agreed upon in writing by both parties.
5. Prices and Payment
5.1 Prices for Products and Services shall be as specified in the Company’s quotation or as otherwise agreed in writing.
5.2 All prices are exclusive of applicable taxes, duties, and other statutory charges unless otherwise stated.
5.3 Payment terms shall be as specified in the invoice issued by the Company. In the absence of specified terms, 100% payment is to be made before delivery of the Products.
5.4 The Customer shall make payments via bank transfer, cheque, or other methods agreed upon in writing.
5.5 The Company reserves the right to charge interest on overdue payments at the rate of 24% per annum (2% per month), calculated from the due date until the date of actual payment. This clause applies to business-to-business transactions and is consistent with the Company’s standard commercial terms.
5.6 In case of non-payment, the Company reserves the right to withhold delivery or suspend Services until full payment is received.
6. Lien on Products
6.1 The Company shall retain a lien on the Products supplied and installed under this Agreement until full payment is received from the Customer.
6.2 The Customer agrees that the Company may retain possession of the Products or take necessary actions to enforce its lien in the event of non-payment, in accordance with applicable Indian law.
7. Delivery and Installation
7.1 Delivery dates are estimates only. The Company shall not be liable for any delays due to reasons beyond its reasonable control, including acts of God, transportation delays, or supply chain disruptions.
7.2 The Customer shall provide access to the Site and all necessary facilities for installation, including required electricity, internet connectivity, and physical space, as per the timelines communicated by the Company.
7.3 The Company shall ensure that installation is carried out by qualified personnel in a professional and workmanlike manner.
7.4 Risk of loss or damage to the Products shall pass to the Customer upon delivery to the Site.
7.5 The Company shall notify the Customer of the delivery and installation schedule in advance.
7.6 If the Product is not collected or made accessible for delivery within fifteen (15) days from the Company’s notification that the Product is ready, the Company shall not be responsible for any resulting damage or loss. The Company shall be entitled to charge storage fees and/or interest on any balance payment, or to resell the Product to a third party after providing reasonable written notice to the Customer.
7.7 If the installation structure is within the Customer’s scope, it must meet the Company’s specifications, including site feasibility requirements. Failure to do so may result in additional charges for manpower and materials, which shall be communicated to the Customer in advance where reasonably practicable.
7.8 The Company will provide standard wiring as per the size of the Product. Please consult your Company representative for the standard wiring policy. Any additional wiring requirements shall be chargeable separately.
7.9 The Customer shall designate one dedicated resource responsible for day-to-day operation and basic maintenance of the Product.
7.10 Where the Customer has used and operated the Product continuously for a period exceeding seven (7) days following delivery and installation, the delivery and installation shall be deemed completed. The Customer shall then be required to issue the ICT to the Company, and the balance payment shall become due. The Customer retains the right to raise any specific, documented defects prior to the expiry of this period.
7.11 If transportation is within the Customer’s scope, the Customer shall satisfy itself with the packaging of the Product before accepting it for transport. The Customer shall bear full responsibility for any damage or loss occurring during transportation.
8. Warranty — General Terms
8.1 The Company warrants that the Products will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery or installation, whichever is later (“Warranty Period”), unless a different period is specified in the Order.
8.2 During the Warranty Period, the Company shall, at its sole option, repair or replace any defective Products at no additional cost to the Customer.
8.3 The Company shall provide maintenance services as agreed in the Order, which may include periodic inspections, cleaning, and software updates.
8.4 The warranty does not cover damage caused by improper use, unauthorised modifications, power surges, or acts of vandalism.
8.5 The Customer shall notify the Company of any defects or issues with the Products within 24 working hours of the date of occurrence or discovery.
8.6 Where the Customer is a trader or merchant, such party shall share the warranty terms communicated to the end user, with prior approval of the Company, and shall also share the contact details of the end user. Non-compliance with this clause will discharge the Company from its warranty obligations for the relevant Product.
9. Warranty — Detailed Conditions
9.1 Warranty Period As specified in Clause 8.1 and the relevant Order confirmation.
9.2 Scope of Warranty
- 9.2.1 This warranty covers defects in materials and workmanship under normal use and service conditions.
- 9.2.2 The warranty applies to LED screens, materials, and components installed by KAN Universal Private Limited.
9.3 Warranty Services
- 9.3.1 After the Warranty Period, the Company provides lifelong maintenance services, with costs based on spare parts pricing applicable at the time of service.
- 9.3.2 The Company operates a spare parts warehouse, technical service and maintenance centre, and provides on-site repair and parts replacement services. These may be chargeable as per the Order.
- 9.3.3 Upon receipt of a fault report, the Company will promptly assist the Customer via phone or online support and propose a repair plan. Where on-site repair is required, an engineer will be dispatched after initial assessment.
- 9.3.4 For high-priority or critical tasks, engineers may be deployed on-site for technical support.
- 9.3.5 The Company maintains a dedicated technical support and after-sales service department with personnel responsible for post-sale Product support.
- 9.3.6 After the Warranty Period, the Customer may purchase an extended warranty plan. During any extended warranty period, the Company will provide factory repair and upgrade services.
- 9.3.7 Throughout the operation period, the Company will accept telephone, email, and written technical consultations. Engineers will address Customer issues in a timely manner. Free software version upgrades will be provided during the Warranty Period.
- 9.3.8 For high-end Products, replacement spare parts will be used in cooperation with manufacturers.
- 9.3.9 For issues requiring on-site resolution, the Company will arrange for engineers to attend and will make best efforts to resolve all Customer problems. Parts that cannot be repaired on-site will be returned to the Company’s facility for repair or replacement.
- 9.3.10 For Customers with an active warranty or extended warranty plan, sufficient spare parts supply will be maintained.
- 9.3.11 In case of hardware failure, the technical service team will promptly dispatch engineers for replacement. Repairs not covered under warranty will be subject to applicable parts and labour charges.
- 9.3.12 Hardware replacement costs, where applicable, will be based on pricing supplied by the original manufacturer.
- 9.3.13 Software upgrades that constitute version upgrades (as opposed to routine bug fixes) may attract a version upgrade fee.
- 9.3.14 The Company will provide free dedicated training to Customers upon project completion, covering Product operation and routine maintenance. Ongoing training support is available upon request.
9.4 Warranty Exclusions
This warranty does not cover:
- 9.4.1 Damage caused by accidents, misuse, abuse, or neglect
- 9.4.2 Unauthorised modifications, alterations, or repairs
- 9.4.3 Power surges, lightning, or other electrical disturbances
- 9.4.4 Normal wear and tear, including fading, discolouration, and cosmetic damage
- 9.4.5 Installation carried out by parties other than KAN Universal Private Limited
- 9.4.6 Improper or insufficient maintenance
- 9.4.7 Consumable parts expected to be periodically replaced
- 9.4.8 Software or firmware updates not performed by KAN Universal Private Limited
- 9.4.9 Environmental damage from moisture, extreme temperatures, or chemical exposure
- 9.4.10 Costs of removal or reinstallation of the Product
- 9.4.11 Damage from use of non-recommended accessories or attachments
- 9.4.12 Damage during transportation after initial installation
- 9.4.13 Use of the Product other than for its intended purpose
- 9.4.14 Labour, engineering, lodging, or boarding costs during de-installation or reinstallation
- 9.4.15 Damage due to vandalism, riots, acts of war, or acts of God
- 9.4.16 Loss of business revenue or profits resulting from Product failure
9.5 Warranty Claim Procedure
- 9.5.1 To obtain warranty service, the Customer must provide proof of purchase and contact KAN Universal Private Limited at info@kanuniversal.com.
- 9.5.2 The Customer must allow reasonable time for KAN Universal Private Limited to inspect and verify the reported defect.
- 9.5.3 All warranty claims must be reported within 24 working hours from the day of the incident or discovery of the defect.
10. Limitation of Liability
10.1 The Company’s total aggregate liability under this Agreement shall be limited to the amount actually paid by the Customer for the specific Products and/or Services giving rise to the claim.
10.2 The Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of business, loss of data, or loss of goodwill.
10.3 The Company shall not be liable for damages arising from delays in delivery or installation where such delays are attributable to causes beyond the Company’s reasonable control.
10.4 The Company shall not be liable for damages resulting from the Customer’s failure to comply with this Agreement or misuse of the Products.
10.5 Nothing in this Agreement shall limit or exclude liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded under applicable Indian law.
11. Intellectual Property
11.1 The Company retains all intellectual property rights in the Products and all Website content, including patents, trademarks, copyrights, and trade secrets.
11.2 The Customer shall not copy, modify, reverse engineer, or create derivative works of the Products or any Website content without the Company’s prior written consent.
11.3 The Customer shall not remove or alter any trademarks, logos, or proprietary notices on the Products or Website.
12. Confidentiality
12.1 Both parties agree to keep confidential all proprietary information disclosed during the performance of this Agreement, including technical specifications, pricing, and business plans.
12.2 This obligation of confidentiality shall survive the termination of this Agreement for a period of three (3) years.
12.3 The receiving party shall protect the other’s confidential information with the same degree of care it applies to its own confidential information, and in any event no less than a reasonable standard of care.
13. Termination
13.1 The Company may terminate this Agreement immediately upon written notice if the Customer fails to make payment when due, becomes insolvent, or commits a material breach that remains uncured for seven (7) days after written notice.13.2 Upon termination, the Customer shall return any Products not paid for in full (in their original or equivalent condition) and shall pay all amounts due for Products and Services provided up to the date of termination.
14. Governing Law and Dispute Resolution
14.1 This Agreement shall be governed by and construed in accordance with the laws of India.
14.2 The parties shall first attempt to resolve any dispute through good-faith negotiation for a period of 30 days from the date either party notifies the other of the dispute in writing.
14.3 If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration in Delhi, in accordance with the Arbitration and Conciliation Act, 1996, as amended.
14.4 The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator within 15 days, the arbitrator shall be appointed by the Delhi High Court.
14.5 The language of the arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.
14.6 Notwithstanding the above, either party may seek urgent injunctive or other equitable relief from any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.
15. Miscellaneous
15.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.
15.2 Any amendments to this Agreement must be in writing and signed by authorised representatives of both parties.
15.3 If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 The Customer shall not assign or transfer any rights or obligations under this Agreement without the prior written consent of the Company.
15.5 The Company may subcontract its obligations under this Agreement, provided that it shall remain primarily responsible for their performance.
15.6 Any notice required under this Agreement shall be in writing and delivered by hand, registered mail, or email (with delivery confirmation) to the addresses specified in the Order or as updated by written notice.
15.7 Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision at a later time.
16. Contact Information
For any queries, complaints, or notices related to these Terms and Conditions, please contact:
KAN Universal Private Limited : Basement, 367, Kothi Wala Bagh, Bharat Nagar, Ashok Vihar Phase IV, New Delhi, Delhi – 110052
📞 8878872022