Privacy Policy for Kan Universal Private Limited in Compliance with Indian Laws:

1. Introduction

KAN Universal Private Limited (“KAN,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data, and the rights you have in relation to it.

This policy is drafted in compliance with:

• The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDPA)

2. Definitions

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Processing: Any operation performed on personal data, including collection, storage, use, sharing, or deletion.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: KAN Universal Private Limited, which determines the purpose and means of processing personal data.
• Service Providers / Data Processors: Third parties that process personal data on behalf of KAN.

3. Scope of This Policy

This policy applies to all users of the KAN website, mobile applications, and services — including individuals who interact with us via WhatsApp or other digital channels. It does not apply to KAN employees or technicians, who are subject to separate internal data policies.

4. Agreement to Terms

By using our services — including visiting our website or consenting to receive communications via WhatsApp or other channels — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately

5. The Information We Collect

We collect and process only the personal data that is necessary for the purposes described in this policy. This may include:

a) Personal Identifiers: Name, email address, telephone number, billing and mailing address, date of birth, KAN account credentials, and digital signatures.

b) Communication Data: Messages, queries, and correspondence you send us via email, contact forms, or WhatsApp.

c) Financial Information: Payment details and bank account information, collected solely for the purpose of processing transactions.

d) Internet & Device Activity: IP address, browser type, operating system, pages visited, and interactions with our website or app.

e) Geolocation Information: Approximate location data derived from your IP address or, where applicable, device GPS (with your consent).

f) Professional Information: Employment-related information provided voluntarily in connection with our services.

g) Inferences: Profiles created based on your preferences or behaviour to personalise your experience.

We collect this information directly from you through our website, mobile app, email, WhatsApp, telephone, or in-person interactions, and occasionally from trusted third-party partners.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our
website. Cookies help us understand user preferences and improve our services.
You can manage or disable cookies via your browser settings; However, this may
affect certain features of our website.

We use Google Analytics, a web analytics service provided by Google LLC, to
understand how users interact with our website. Google Analytics collects data
such as pages visited, time spent on the site, and general location (derived
from IP address). This data is processed by Google in accordance with their

Privacy Policy (https://policies.google.com/privacy).

You can opt out of Google Analytics tracking at any time by installing the
Google Analytics Opt-out Browser Add-on available at:
https://tools.google.com/dlpage/gaoptout

 7. How We Use Your Personal Data

We use your personal data to:

• Manage your account and relationship with KAN
• Provide the goods or services you have requested
• Process payments and transactions
• Send relevant service updates and marketing communications (where consented)
• Personalise your experience on our platforms
• Analyse website usage and improve our services
• Detect and prevent fraud, security incidents, or illegal activity
• Comply with applicable legal and regulatory requirements

We will not use your personal data for purposes that are incompatible with those listed above without seeking your consent.

8. How We Share Your Personal Data

We do not sell your personal data. We may share it with:

• IT and technology service providers supporting our website, CRM, and operations
• Meta Platforms Inc. – as the provider of the WhatsApp Business API through
  which we conduct customer messaging communications. Messages sent and received via WhatsApp are processed by Meta in accordance with Meta’s own Privacy Policy
• Payment processors for transaction fulfilment
• Marketing partners (only where consent has been given)
• Legal and financial advisers
• Government authorities or law enforcement when required by law
• Successors in business in the event of a merger, acquisition, or restructuring

All third-party service providers are contractually bound to process your data only as instructed by KAN and in accordance with applicable data protection laws.

9. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — Know what personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data (subject to legal obligations)
• Grievance Redressal — Raise a complaint with us regarding data processing
• Nominate — Nominate another individual to exercise your rights in case of death or incapacity
• Withdraw Consent — Withdraw consent for processing at any time (this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, please contact us at info@kanuniversal.com. We will respond within a reasonable timeframe and in accordance with applicable law.

10. How We Store and Safeguard Your Data

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include encrypted storage, access controls, and secure transmission protocols.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a personal data breach that is likely to result in risk to your
rights and freedoms, KAN Universal Private Limited will:

• Notify the Data Protection Board of India as required under the DPDPA 2023
• Inform affected Data Principals in a timely manner with details of the breach,
the data affected, and the steps being taken to mitigate harm
• Maintain an internal record of all data breaches, whether or not notification
is required

11. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

12. International Data Transfers

Where personal data is transferred outside India, we ensure appropriate safeguards are in place as required under the DPDPA 2023 and applicable government notifications, to protect your rights and interests.

13. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent, as required under the DPDPA 2023. If you believe we have inadvertently collected such data, please contact us at info@kanuniversal.com and we will take prompt corrective action.

14. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website and/or by email. Your continued use of our services after such notification constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

KAN Universal Private Limited : Basement, 367, Kothi Wala Bagh, Bharat Nagar, Ashok Vihar Phase IV, New Delhi, Delhi – 110052

📧 info@kanuniversal.com  , 📞 +91 8878872022